Booking terms
The rules for booking, entering and playing at Rematch. Last updated 29 September 2026.
Bookings
A booking is confirmed when we email you a confirmation. Please arrive on time, because we can only hold a table or room for 15 minutes after your start time. If you are running late, phone us on 555 0142 and we will do what we can.
Deposits
Groups of 8 or more pay a deposit of $10 a guest to hold the date. The deposit comes off your final bill on the night. Bookings for fewer than 8 guests need no deposit.
Cancellations
If you cancel at least 7 days before your booking, we return your deposit in full. If you cancel between 2 and 7 days before, we move the deposit to a new date once. If you cancel within 48 hours, or do not arrive, we keep the deposit. If we have to cancel, you get everything back.
Age and ID
Everyone is welcome before 5 pm. From 5 pm to 8 pm, anyone under 16 must stay with an adult. From 8 pm, entry is for guests 18 and over. We may ask for photo ID at any time and can refuse entry without it. Our staff make the final decision on entry.
Behaviour
We want a good night for everyone. We may ask guests to leave, without a refund, if they are unsafe, abusive or damaging the venue. Please look after the equipment and keep drinks away from the game tables.
Damage and lost property
You are responsible for damage you or your group cause on purpose or by carelessness. We keep found items for 30 days. We cannot take responsibility for belongings left in the venue.
Food and allergies
Our kitchen handles nuts, gluten, dairy, eggs and shellfish. We will do our best with any allergy you tell us about, but we cannot guarantee a dish is free of any ingredient.
Gift cards
Gift cards are valid for 12 months from the day we send them and can be used on games, food and drinks. They cannot be swapped for cash. Please treat them like cash, because we cannot reissue a lost card once it is used.
Our responsibility
We take care to keep the venue safe. We are not responsible for injury or loss that we could not reasonably have prevented, and nothing here limits the rights you have by law.
Changes
We may update these terms from time to time. The terms in place on the day of your booking are the ones that apply to it.
Contact
Rematch Games Ltd, 31 Brickfield Row, Wexley Bridge 4021. Phone 555 0142. Email hello@rematchwexleybridge.com.